Privacy Policy

1 Introduction

VidyaRank ("VidyaRank", "we", "us", or "our") operates an Education ERP, Learning Management System (LMS), and related digital services for students, parents, teachers, coaching institutes, schools, colleges, and educational organizations (collectively, the "Services").

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, register for an account, take courses or tests, or otherwise interact with the Services. By accessing or using VidyaRank, you agree to the collection and use of information in accordance with this Policy.

2 Information We Collect

We collect the following categories of information:

a) Information You Provide

• Personal details such as full name, mobile number, email address, date of birth, and gender.
• Academic details such as class, board, exam target, school or coaching/institute name.
• Account credentials such as password (stored in encrypted/hashed form) or OTP-based login information.
• Payment and billing information processed via our payment gateway partners for course fees and subscriptions.
• Information submitted through contact forms, support tickets, feedback, or communication with our team.

b) Information Collected Automatically

• Device information such as device type, operating system, browser type, and unique device identifiers.
• Usage data such as pages visited, courses accessed, test attempts, time spent, and click patterns.
• Log data including IP address, access timestamps, and referring/exit pages.
• Location information at a general (city/region) level, where permitted.

3 How We Use Your Information

We use the information we collect to:

• Create and manage your account, and verify your identity through OTP or password authentication.
• Provide, operate, personalize, and improve the Services, including courses, mock tests, AI-powered learning tools, and analytics.
• Process payments, subscriptions, and generate invoices or receipts.
• Communicate with you regarding updates, results, reminders, offers, and support requests via SMS, email, WhatsApp, or push notifications.
• Facilitate coaching/institute and school registrations, admissions, attendance, and examination management.
• Monitor, detect, and prevent fraud, abuse, unauthorized access, and violations of our Terms & Conditions.
• Comply with applicable legal, regulatory, and tax obligations.

4 Cookies & Tracking Technologies

We use cookies, local storage, and similar tracking technologies to keep you logged in, remember your language preference, understand how you use the Services, and improve performance. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Services.

5 Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Coaching institutes, schools, and colleges you are registered with, for academic and administrative purposes.
• Payment gateway providers to process transactions securely.
• Cloud hosting and technology service providers who help us operate and secure the Services.
• Government or regulatory authorities, where required by applicable law, court order, or to protect our rights, users, or the public.
• A successor entity in connection with a merger, acquisition, or sale of business assets, subject to confidentiality obligations.

6 Data Security

We implement industry-standard technical and organizational measures — including encryption, access controls, secure servers, and OTP-based authentication — to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7 Data Retention

We retain your personal information for as long as your account remains active or as needed to provide the Services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

8 Children's Privacy

VidyaRank offers services to school and coaching students, including minors. Where a user is under 18 years of age, we require that a parent, guardian, or the registering institute provides consent and supervises the account registration process. We do not knowingly collect more information from minors than is necessary to provide the Services.

9 Your Rights & Choices

Subject to applicable law, you may:

• Access, review, and update your personal information from your account settings.
• Request correction or deletion of your personal information, subject to legal and contractual limitations.
• Opt out of promotional SMS, email, or WhatsApp communications at any time.
• Withdraw consent for optional data processing, where consent is the basis for such processing.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last Updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

VidyaRank
H.O. No. 33, Road No. 10, East Patel Nagar, L.B.S. Nagar, Patna – 800023, Bihar, India
📞 +91 91550 31859  |  ✉️ info@vidyarank.com